Delete your data
You can delete your Mafiosi: Heist Empire game account and all data stored with it on our servers at any time in the game. Without the app, you can ask us by e-mail. The game never asks for your name, e-mail address or phone number. The only reference to your game account is the Support ID shown at the bottom of the game’s Settings.
Delete in the game
- Open the game with an internet connection.
- Tap Settings (the gear on the right of the main screen) › Privacy › Delete my data.
- Hold Delete everything to confirm.
The deletion happens immediately, in one step, and cannot be undone. The game then starts over from the beginning. Without an internet connection nothing is deleted, and the game asks you to try again online.
Removing the game from your device does not delete your data on our servers. On iPhone and iPad, the game account even stays on the device for a later reinstall. Use Delete my data first, or write to us.
What is deleted
- your game account and player profile (generated display name, mask and capo, consent choices)
- your progress on this device and in the cloud (our cloud save and, on iPhone and iPad, the copy in your iCloud)
- your Family Ranking and leaderboard entries
- your gameplay statistics
Other devices signed in to the same iCloud account keep their local copy until you delete it there too.
What is kept
- Your purchases. They belong to your Apple ID or Google account and can be restored at any time with Restore Purchases.
- Your Game Center profile, scores and achievements: Apple manages them in your Game Center account.
- Anonymous totals without an account ID: they are no longer personal data.
- Short-lived security data: keyed hashes of the IP address that protect against mass account creation are deleted automatically after 2 days; technical logs of our hosting provider after 7 days at the latest.
Without the app: by e-mail
If you no longer have the game installed, the surest way is to install it again on the same device: your game account comes back with it (on iPhone and iPad from the device’s keychain, on Android from your Google backup), and you then delete it in the game as described above.
You can also write to info@tomicswisstech.ch with the subject “Mafiosi: delete my data” and, if you still have it, the Support ID shown in the game’s Settings. With the Support ID we delete the account and all its server data within 30 days and confirm it by e-mail. If your Support ID starts with LOCAL-, your game never reached our server, so nothing of yours is stored there. Without a Support ID we may not be able to find it, because we store no name, e-mail address or phone number.
How long it takes
- In the game: immediately, in one step.
- By e-mail: within 30 days; we confirm it by e-mail.